1. Introduction & Company Details

Company Name: Elarion Diamond Ltd

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Company Registration Number: [Insert CRN]

Contact Email: support@elariondiamond.com

Website: https://elariondiamond.com

Governing Law: These terms are governed by the laws of England and Wales.

2. Definitions

• “We” / “Us” / “Our” – Elarion Diamond Ltd
• “You” / “Your” – The person purchasing or using our products/services
• “Product” – Any item sold via our website or showroom
• “Contract” – A legally binding agreement between you and us

3. Contract Formation

• Your order constitutes an offer to purchase.
• We accept your order when we send you an email confirming shipment (Contract Date).
• We reserve the right to refuse orders for legal, stock, or fraud-prevention reasons.

4. Pricing & Payment

• All prices are in GBP (£) and include VAT where applicable.
• Prices may change, but confirmed orders will not be affected.
• We accept major debit/credit cards, bank transfers, and other payment methods listed on our site.
• Finance options may be available—subject to eligibility and regulated by the FCA (if applicable).

5. Delivery & Risk

• Delivery dates are estimates, not guarantees.
• Risk and ownership of products pass to you once delivered to your address or a nominated third party.
• You are responsible for providing a correct delivery address and receiving the parcel.

6. Returns, Exchanges & Cancellations

6.1 Statutory Rights

• UK & EU customers have a 14-day cooling-off period from delivery to cancel without giving a reason.
• Refunds are processed within 14 days of receiving returned goods.

6.2 Return Conditions

• Items must be in original, unworn condition with all tags attached.
• Custom-made, engraved, or resized products are non-returnable unless faulty.
• Promotional gifts must be returned if the main item is refunded.

6.3 Exchanges

Exchanges are processed as a return + new order.

6.4 Upgrade & Warranty

• All diamonds come with a lifetime warranty against manufacturing defects.
• Upgrade program available: 100% credit of original diamond price toward a higher-value diamond (conditions apply).

7. Product Information & Customisation

• We aim for accurate descriptions, but slight variations in colour, clarity, or measurements may occur.
• Images are for illustrative purposes only.
• For bespoke orders, we will provide CAD images or wax models upon request.

8. Promotions & Discounts

• All promotions are time-limited and subject to terms stated at the time of offer.
• Discounts cannot be combined unless expressly stated.

9. Intellectual Property

All designs, images, and text on our website are the property of Elarion Diamond Ltd. You may not copy, reproduce, or distribute our content without prior written consent.

10. Limitation of Liability

• We are not liable for indirect or consequential loss.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or fraud.

11. Marketing & Communications

By subscribing to our newsletter or SMS alerts, you consent to receiving marketing messages. You can unsubscribe at any time via the provided links or by contacting us.

12. Complaints & Dispute Resolution

• We aim to resolve complaints internally within 14 days.
• If unresolved, you may use an Alternative Dispute Resolution (ADR) provider or contact the UK European Consumer Centre.

13. Changes to These Terms

We may update these terms from time to time. The latest version will always be posted on our website. Continued use of our site after changes indicates acceptance.

14. Governing Law

These terms are governed by English law, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.