At Elarion, we want your journey to finding the perfect lab-grown diamond jewellery to be simple, transparent, and enjoyable. Below you’ll find answers to our most frequently asked questions. If you don’t find what you’re looking for, our customer care team is always here to help.
We offer a 30-day return policy on most jewellery pieces, including engagement rings, provided the item is unworn, undamaged, and in original packaging.
⚠️ Customised, engraved, or bespoke jewellery cannot be returned or refunded.
Yes, exchanges are available within 30 days of receiving your jewellery.
Simply contact our customer service team, and we’ll guide you through the secure return process.
You can reach us by:
Yes. Book a video consultation with our jewellery experts from the comfort of your home.
Yes. We offer private appointments in the UK, where you can view lab-grown diamonds, try on settings, and design your custom ring.
Yes. Elarion ships across the UK and worldwide. Delivery times vary by location, and all shipments are fully insured.
Yes. We offer free insured shipping across the UK. International orders may have a fee depending on location.
Yes. Shopping with Elarion is 100% safe and secure. Our website uses SSL encryption, and all orders are insured and tracked.
Yes. Lab-grown diamonds use significantly fewer resources and avoid destructive mining practices, making them a sustainable and eco-friendly choice.
Yes. Compared to mined diamonds, they have a much smaller carbon footprint, require less water, and cause no land displacement.
Absolutely. By choosing Elarion lab-grown diamonds, you are ensuring your jewellery is conflict-free and ethically sourced.
Every Elarion piece is delivered in luxury, sustainable packaging, perfect for gifting and proposals. Discreet packaging is available on request.
Yes. Our packaging is eco-friendly and recyclable, designed to be both beautiful and planet-friendly.
Lab-grown diamonds are created using advanced technologies such as CVD (Chemical Vapour Deposition) or HPHT (High Pressure High Temperature). They are identical in physical, chemical, and optical properties to mined diamonds. The only difference is their origin—grown in a lab instead of mined from the earth.
Elarion Advantage: More brilliance and durability at a better price, with guaranteed ethical sourcing.
Yes. Lab-grown diamonds are 100% real diamonds, unlike simulants such as cubic zirconia or moissanite.
We work with leading laboratories in the hongkong, Europe, and Asia, specialising in CVD and HPHT diamonds. These labs are carefully selected for their quality, innovation, and ethical practices.
Yes. We offer custom design services where you can select the diamond shape, setting, and metal of your choice, along with personal engravings.
Yes. We have a curated collection of ready-to-ship lab-grown diamond rings, perfect for last-minute proposals or special occasions.
Yes. Engravings such as initials, dates, or special messages can be added to most Elarion jewellery.
No. We also offer wedding bands, earrings, necklaces, and bracelets, all crafted with lab-grown diamonds.
Yes. From diamond shape and size to metal choice and hidden details, Elarion specialises in bespoke lab-grown diamond jewellery.
Yes. Every Elarion lab-grown diamond above 0.30ct comes with an IGI or HRD certificate, verifying cut, colour, clarity, and carat weight.
Yes. All our diamonds are graded by trusted institutes, ensuring transparency and quality assurance.
No. Lab-grown diamonds are indistinguishable from mined diamonds without advanced lab testing. Even experts cannot tell the difference by sight.
Yes. We offer one complimentary ring resizing within 60 days, plus professional repair and polishing services.
Yes. We provide lifetime cleaning and maintenance to keep your jewellery looking brilliant
