Company Legal Name: Elarion Diamond Ltd
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Support Email: support@elariondiamond.com
Website: https://elariondiamond.com

1. Overview

At Elarion Diamond, your satisfaction is our priority. If you’re not completely happy with your purchase, you may be eligible for a return, exchange, or refund, subject to the terms outlined below.

This policy is in accordance with:

• The UK Consumer Contracts Regulations 2013
• The Consumer Rights Act 2015
• Applicable EU consumer protection legislation for eligible customers

2. Return & Exchange Windows

• Returns for Refund: Accepted within 30 calendar days from the date of receipt.
• Exchanges: Accepted within 30 calendar days from the date of receipt.
• Defective or Damaged Items: Must be reported within 7 days of delivery.

Note: Items must be received by Elarion Diamond within the applicable window to qualify.

3. Eligibility Criteria

To be eligible for a return or exchange:

• Items must be unused, unworn, and in their original condition.
• All original packaging, diamond certificates, and accompanying documentation must be returned.
• Items showing signs of wear, damage, or alteration by anyone other than Elarion Diamond will not be accepted.

4. Non-Returnable Items

Due to hygiene, customisation, and legal compliance reasons, the following items are non-returnable unless faulty:

• Bespoke, custom-made, or engraved jewellery
• Eternity rings, wedding bands, and engagement rings made to a custom size
• Items altered or resized after purchase by a third party
• Earrings (in accordance with hygiene regulations)
• Gift Cards or e-Gift Vouchers
• Promotional “Gift with Purchase” (GWP) items, unless returned unopened and with the main order

5. Resizing Services

• We offer one complimentary ring resizing within 60 days of delivery (UK customers only).
• Additional resizes or international resizing may incur charges.

6. Refunds

• Refunds are issued to the original payment method only.
• We aim to process refunds within 14 business days after receiving and inspecting the returned item.

Possible Deductions:

• £160 for missing or damaged diamond certificates
• Fees for missing packaging or accessories
• Restocking fees, if explicitly stated at time of purchase

7. Return Shipping

• UK Customers: We provide a complimentary insured return shipping label upon request.
• International Customers: You are responsible for return shipping costs. Use a fully insured, trackable service.

Note: Elarion Diamond is not liable for lost or damaged return shipments.

8. Faulty or Misdescribed Goods

If your item arrives defective, damaged, or not as described:

1. Contact us within 7 days at support@elariondiamond.com, including:
   • Your order number
   • Photographs of the item
2. We will arrange a replacement, repair, or full refund after inspection.

This does not affect your statutory rights.

9. International Legal Compliance

• Returns of rough diamonds or loose stones from outside the UK must comply with the Kimberley Process Certification Scheme (KPCS).
• We reserve the right to refuse returns that do not comply with international laws.

10. How to Initiate a Return

1. Email support@elariondiamond.com with:
   • Your order number
   • Reason for return
   • Any relevant photos
2. We will confirm your eligibility and provide return instructions.
3. Package your item securely and return via:
   • Provided return method (UK)
   • Insured courier (International)

11. Exceptions & Special Circumstances

• Items purchased during final sale or clearance events may not be eligible for return.
• Any exceptions will be clearly communicated in writing at the time of purchase.

12. Contact Us

For any questions regarding returns, exchanges, or refunds:

📧 Email: support@elariondiamond.com
📍 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom